Refund Policy
- Eligibility for Refunds – Refunds are available for services purchased directly from Binary Anchor Systems within 14 days of the initial payment, provided that no work has been performed or deliverables provided.
- Subscription Services – For monthly or annual subscription plans, you may cancel at any time. Refunds for unused portions are not provided unless otherwise stated in your agreement.
- Project‑Based Services – For one‑time projects, a 50% deposit is required upfront. If you cancel before work begins, the deposit is non‑refundable. If work has commenced, no refund is available.
- Non‑Refundable Items – Setup fees, custom development, and expedited service fees are non‑refundable once the work has begun.
- How to Request a Refund – To request a refund, contact us via email or phone with your order details and reason for cancellation. We will respond within 5 business days.
- Processing Time – Approved refunds will be processed within 10 business days and credited to your original payment method. Your financial institution may take additional time to reflect the credit.
- Late or Missing Refunds – If you haven’t received a refund after 15 business days, first check your bank account. Then contact your credit card company or bank. Finally, contact us for assistance.
- Service Guarantee – We stand behind the quality of our work. If you are unsatisfied with a deliverable, we will work with you to make it right. Refunds are not automatically granted for subjective dissatisfaction.
- Disputes – Any disputes regarding refunds will be resolved in accordance with our Terms of Service. You may be required to participate in informal dispute resolution before seeking arbitration.
- Promotional Offers – Refunds for purchases made with promotional codes or discounts will be calculated based on the actual amount paid, not the full retail value.
- Bundled Services – If you purchased a bundle of services and request a refund for part of it, we may require you to return the entire bundle, and a partial refund will be issued based on the value of remaining services.
- Third‑Party Purchases – If you purchased through a reseller or partner, refunds are subject to their policies. Please contact them directly.
- Training and Consulting – Fees for live training sessions or consulting hours are non‑refundable once the session has been scheduled and confirmed, unless canceled 48 hours in advance.
- Software Licenses – If our services include third‑party software licenses, those are generally non‑refundable. We will assist you in understanding the vendor’s policy.
- Changes to Refund Policy – We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
- Right of Withdrawal (EU Customers) – If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason, provided no service has been rendered.
- Exceptions – Certain services may have specific refund terms outlined in your service agreement. Those terms prevail over this general policy.
- Contact Information – For any questions about refunds, please reach out using the contact details below.
Binary Anchor Systems
Address: 607 Chestnut St, Berea, KY 40403, USA
Phone: +1 859-358-5869
Email: info@binaryanchorsystems.com
This policy was last updated on February 20, 2026.